At Eugenaro Divine Vale, customer satisfaction is at the heart of our service. We want you to feel confident with every purchase you make at our store.
If you receive a product that is defective, incorrect, or damaged, please contact us within 7 days of receiving your order. We will gladly arrange a replacement or refund for eligible items.
- Products must be unused, in their original packaging, and with proof of purchase.
- Food and perishable items may only be returned if unopened and within their expiry date.
- Prepaid load and digital goods are non-refundable once delivered.
- Contact us by phone or email with your order details and reason for return.
- Our team will guide you through the process and verify your request.
- Once approved, you may return the product to our store or arrange for pickup if available.
After we receive and inspect your return, refunds will be processed within 3-5 business days, using your original payment method whenever possible.
- Shipping or delivery fees are non-refundable, except in cases of our error.
- Refunds may not be granted for items returned beyond the 7-day window, or for products showing signs of use or misuse.
- Sale, clearance, and promo items are final sale unless defective upon receipt.
If you have questions or concerns about your order or the refund process, our team is here to help.
Call: +63 930 931 5091
Email: admin@eugenarovale.online
We appreciate your trust in Eugenaro Divine Vale and will do our best to make things right if a problem arises.